Hi, how can we help?

General
- Best practices for contacting Designer Support
- Money Back Guarantee
- What is DesignCrowd?
- How do I get started?
- How does DesignCrowd work?
- Can I keep my design project private and hidden from the public?
- What is the Design Handover phase?
- What is the difference between a Contest and the One Designer Service?
- The DesignCrowd Blog features articles on graphic design, growing a small business, funny contests, design tutorials and resources.
- Why is DesignCrowd better than alternatives?
- What types of designs can be done through DesignCrowd?
- What is the difference between a Design Contest and a Freelance Job?
- How do I delete a draft project?
- What are the different statuses of a project?
- How do I know if I should run a Design Contest project or a One Designer project?
- Customer Information About Non-Disclosure Agreements on DesignCrowd
- Is DesignCrowd an escrow service?
- My account was closed. Can I register a new one?
- Can I have multiple accounts as a designer?
- Can I use ai-generated designs in my submissions?
Design Contests
- Best practices for contacting Designer Support
- How does a design contest work?
- Why can't I view other designs for a design contest when it is open?
- What are Guaranteed (Committed) projects?
- How do I select more than one winner?
- Can I run a Design Contest for web design?
- Can I invite designers to my project?
- What is a Design Contest?
- What if I don't like the designs submitted to my Design Contest?
- What is the difference between a coded and uncoded web design?
- How much does it cost to run a contest?
- What is a Participation Payment?
- Can designers see each other's work?
- What budget should I set?
- Can I share submissions with other participating designers?
- Can I submit more than one design?
- How many designs will I get?
- Are my designs original and unique?
- How long do customers have to decide on a design once the project deadline has passed?
- Where can I find out who got awarded a contest?
- What is a mini contest and what are eligibility requirements?
- What are design mock-ups and why am I receiving them?
- How to conduct a Reverse Image Search
- Can I expect to receive a Branding Style Guide with my logo purchase?
- Can I use ai-generated designs in my submissions?
Freelance Jobs
- How do Freelance Jobs work?
- How do I pay a designer for the Freelance Job?
- For a freelance design job, what if the designer doesn't do the work?
- For a freelance job, what if I do not like the work the designer produced?
- How much does a Freelance Job cost?
- How are freelance jobs different to contests?
- Designer Information About Non-Disclosure Agreements on DesignCrowd
Info for Businesses
- Why should I trust DesignCrowd?
- What payment security does DesignCrowd offer?
- Can I share my personal contact details with designers?
- Once we decide on a design, can we continue to talk to the designer to tweak the designs?
- How do I increase my project budget?
- How can I provide effective feedback?
- What protection does DesignCrowd provide to customers?
- What are project upgrades?
- What files will I get?
- How can I send a message to all designers working on my project?
- How do I create and use the Voting Poll?
- Do I get revisions when I use DesignCrowd?
- How do I update my brief once I have posted my project?
- How can I add 1st, 2nd and 3rd payments to my project?
Info for Wholesalers
- How do I setup or customize white labelling settings on DesignCrowd?
- How do I rebrand (or "white label") DesignCrowd and outsource my client design projects?
- How do I post a rebranded ('white labelled') design project?
- What will white labelling / rebranding look like?
Fees and Costs
- How do I pay for my project? What are the payment methods you accept?
- What is the minimum budget I need to post a project?
- What is the minimum amount for place payments?
- How do I pay via credit card?
- What are DesignCrowds fees for Designers?
- How do I use a special offer / discount code that I've been given?
Designer Payments
- Best practices for contacting Designer Support
- How do I get paid?
- How much does a designer get paid?
- Setting up a new payment method
- What is the payment currency?
- PayPal is not available in my country. Can DesignCrowd pay out via another payment method?
- How does DesignCrowd know my Payoneer or PayPal account for me to receive payment?
- Why is my payment for my design taking longer than 5 days?
- How do I get a Participation Payment?
- How can I know the status of my payment?
- Why is my designer payment delayed or being held?
- What should I do if the customer is unresponsive during the handover phase?
- If I get 1st or 2nd place, can I get a Participation Payment as well?
- What does Payment Not Guaranteed mean for designers?
- I have received an invite with a participation payment attached. What do I do to receive it?
- How do I register a Payoneer account and add it as a payout method on DesignCrowd?
- Information for designers using Skrill as a payout method
Submitting Designs
- What guidelines should designers follow when submitting designs?
- What is the purpose of linking designs?
- What is the recommended size for the preview (JPG) design file?
- When uploading designs, I receive an 'Out of Memory' error. What should I do?
- Do I have to upload the source files with my initial submission?
- How do I submit a design?
- Can I use Mockups to submit my design?
- How do I withdraw my submission?
- What does the lock symbol mean next to jobs?
- What are source files, file formats and deliverables?
- What is account verification and how do I get my account verified?
- What should I do if someone has copied my work?
- I have tried to upload my source files several times but it does not upload correctly. What should I do?
- How can I submit linked designs to a design handover page?
- Can I still submit designs after the contest deadline passes?
- How do designer star ratings work?
- My design was eliminated - what does this mean?
- Generic, common and overused logo concepts and how to avoid them
- Designer Code of Conduct
- Stock Image Policy
- Designer Information About Non-Disclosure Agreements on DesignCrowd
- Reasons for a rejected design explained
- How to conduct a Reverse Image Search
- My account was closed. Can I register a new one?
- Can I use ai-generated designs in my submissions?
Designer Portfolio
- How to promote my designer portfolio on my website?
- Can I display my designs outside of DesignCrowd's Platform?
- Why are my designs under review?
- Why are some of my designs missing from my portfolio?
- How do I add / edit my designer skills for my portfolio?
- How do I show/hide designs from my designer portfolio?
- How do designer star ratings work?
- Designer Information About Non-Disclosure Agreements on DesignCrowd
- Reasons for a rejected design explained
User Accounts
- Can I share my personal contact information with a customer?
- How to unsubscribe from designer emails?
- How is my address used?
- How do I change my username or email address?
- How do I remove projects from my watchlist?
- Manage your watchlist reminder email preferences
- What is the Watchlist feature on DesignCrowd and how does it work?
- How do I change my password?
- I have forgotten my password, how do I reset it?
- I am receiving too many emails from DesignCrowd. How do I unsubscribe from the DesignCrowd mailing list?
- My account was closed. Can I register a new one?
- Can I have multiple accounts as a designer?
One Designer Services
- What is a One Designer Service Project?
- Do One Designer Services have a Posting Fee?
- A designer accepted but there is no design or communication. What can I do?
- Can I work with the same designer again?
- Can I increase my project budget?
- When will I receive the final source files?
- What happens if I do not like the concepts proposed?
- Can I launch a One Designer Service Project with a specific designer of my choice?
- How is a designer selected for my project?
- Are One Designer Services Refundable?
- What does it mean when a designer declines my invitation?
- What happens if I don't like the designer who is assigned to my project?
- Can I convert my One Designer Service Project to a Contest?
- How to conduct a Reverse Image Search
- Can I expect to receive a Branding Style Guide with my logo purchase?
Copyright
- I'm a designer, how will my designs be used?
- Who owns the designs?
- How to conduct a Reverse Image Search
- Can I use ai-generated designs in my submissions?
Printing
- How does our print service work?
- Who will design the print item I ordered?
- Can I split my print order to include multiple designs?
- What if I’m not happy with the quality of my print order?
- Can I ship my print orders to two or more locations?
Troubleshooting
- Best practices for contacting Designer Support
- What should I do if I am not getting any DesignCrowd emails?
- How can I provide the DesignCrowd team with feedback, bugs or feature requests?
Community Contests
- What are community contests and how do I start participating?
- Submitting, Voting and Winning
- Where is the community leaderboard?
- Who can launch a community contest and what happens as the contest proceeds?
- How does the rating system work, where are my points displayed and what can I do with my points?
- How do I submit to an open community contest?
- Initial FAQs for Worth1000 Users Joining DesignCrowd
- Photography Contest Rules and Guidelines
- Photoshop or Photo Effects Contest Rules and Guidelines
- Illustration Contest Rules and Guidelines
Other
- What software do designers need to design with?
- Can I run a Flash design contest?
- How do I get to the Design Handover page?
- How do the designers rankings work?
- What makes a good logo design?
- I want to get in touch with the press team at DesignCrowd.

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